If you’re considering using our services for the first time, you may be wondering:
“What kind of communication happens after I make an inquiry?” or “Will I be asked to sign an engagement letter right away?”
We completely understand these concerns. That’s why we take great care to guide you through each step at your own pace, listening carefully to your questions and addressing any uncertainties along the way.
This post outlines what you can expect after submitting an inquiry—how we move from initial contact to consultation, proposal, and finally an engagement letter.
By understanding the overall onboarding process in advance, we hope you will be more at ease when reaching out to us!
1. Submit the Inquiry Form
To get started, simply fill out the inquiry form on our website.
You can briefly describe your questions, concerns, or what you’re looking for—there’s no need to have everything figured out just yet.
Once we receive your message, the most suitable team member will review your inquiry and get in touch.
Even if you’re still in the early stages or just curious, please feel free to contact us.
2. We’ll Get Back to You
After reviewing your inquiry, a dedicated member will reach out to you via email—usually within one business day.
Depending on the nature of your inquiry, we may ask a few follow-up questions to better understand your needs and goals.
We’re happy to communicate using whichever method suits you best—email, online meetings, or other channels.
Since it’s important for us to fully understand your needs, we typically schedule at least one online meeting to speak with you directly.
3. Consultation and Needs Assessment
Next, we’ll take time to learn more about your situation and expectations in detail.
At this stage, we’ll ask questions like:
“What kind of challenges are you facing?”
“What outcome are you hoping to achieve?”
“What are your business processes and transaction flow?”
Together, we’ll explore possible directions and solutions based on your needs.
4. Proposal of Services and Pricing
Based on our consultation, we will prepare and present a proposal tailored to your needs.
This will include a detailed explanation of the recommended services, the workflow, timelines, and overview of costs.
Our proposal will be shared via email, but we’re also happy to walk you through the details in a video meeting.
We’ll take the time to ensure everything is clear and answer any questions you may have—no pressure or rushed decisions.
We aim to provide a plan that fits your goals and budget.
5. Sharing of Company Information and Finalizing the Engagement Letter
Once you’re satisfied with the proposal and decide to move forward, we’ll ask you to provide the necessary information—such as your official company name, contact details, and any relevant documentation—to prepare the engagement letter.
After the engagement letter is finalized, we will begin providing the agreed-upon services, starting with an initial onboarding.
We’re Here to Help—Every Step of the Way
From the moment you reach out to us to the start of service delivery, our goal is to make the process as clear and comfortable as possible.
Whether you’re just exploring options or ready to get started, we welcome your inquiry.
Feel free to contact us anytime—we look forward to hearing from you.
